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Super User

Friday, 22 May 2015 09:22

Thank you for contacting Marfoods

Thank you for contact Marfoods, we shall be in touch as soon as possible.

Thank You for signing up to our newsletter

Thursday, 21 May 2015 13:48

Contact Marfoods

Address:276 Ewell Road, Surbiton, Surrey, KT6 7AG
Phone: 0844 800 8894
Mobile: +44 7703068919

Thursday, 21 May 2015 13:36

Master Martini gelato products in UK

Master Martini UK official distributor Marfoods UK is proud to introduce Gelate 2.0 revolutionary ice cream base

Thursday, 21 May 2015 13:35

Returns Policy

MUK aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these terms and conditions.

1.1 If the Purchaser receives Goods which do not match those ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, the Purchaser should contact us within 7 working days to arrange collection and return. MUK is not responsible for paying shipment costs. The Purchaser will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used when the Goods were purchased. Refunds or replacements will be issued upon our receipt of the returned Goods.

1.2 If any Goods purchased are defective when they are delivered, the Purchaser should contact MUK immediately to arrange collection and return. MUK is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and any documentation. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.

1.3 If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to MUK within 10 working days and arrange collection and return. MUK is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.

Business Customers Only:

1.4 If the Goods have been dispatched or have reached you, but the Purchaser decides that they are no longer required, the Goods can be returned to MUK within 10 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of MUK. The Purchaser is responsible for paying shipment costs if Goods are returned for this reason.

Consumers Only:

15.5 The Purchaser has a statutory right to a “cooling off” period. This period begins once an order is complete and ends 7 working days after the Goods have been delivered. If you change your mind about the goods within this period, the Goods should be returned to MUK within 7 working days of receipt. The Purchaser is responsible for paying shipment costs if Goods are returned for this reason.

All Customers:

1.5 If the Purchaser wishes to return Goods to MUK for any of the above reasons, please contact us to make the appropriate arrangements.

1.6 MUK reserves the right to exercise discretion with respect to any returns under these terms and conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

(a) Any use or enjoyment that you may have already had out of the Goods;

(b) Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;

(c) Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.

Thursday, 21 May 2015 13:34

Cookie Policy

Marfoods UK Ltd

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We may use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Thursday, 21 May 2015 13:34

Acceptable Use Policy

Marfoods UK Ltd

This acceptable use policy sets out the terms between you and us under which you may access our website www.marfoods.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

www.marfoods.co.uk is a site operated by Marfoods UK Ltd (we or us) a company registered in England and Wales (company registration number 08507588) whose registered office is at 20 Drabbles Road, Matlock, Derbyshire DE4 3LD.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

· In any way that breaches any applicable local, national or international law or regulation.

· In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

· For the purpose of harming or attempting to harm minors in any way.

· To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

· To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

· To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

· Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.

· Not to access without authority, interfere with, damage or disrupt:

· any part of our site;

· any equipment or network on which our site is stored;

· any software used in the provision of our site; or

· any equipment or network or software owned or used by any third party.

 

Interactive services

We may from time to time provide interactive services on our site, including, without limitation:

· Chat rooms.

· Bulletin boards.

(interactive services).

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

 

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

· Be accurate (where they state facts).

· Be genuinely held (where they state opinions).

· Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

· Contain any material which is defamatory of any person.

· Contain any material which is obscene, offensive, hateful or inflammatory.

· Promote sexually explicit material.

· Promote violence.

· Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

· Infringe any copyright, database right or trade mark of any other person.

· Be likely to deceive any person.

· Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

· Promote any illegal activity.

· Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.

· Be likely to harass, upset, embarrass, alarm or annoy any other person.

· Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

· Give the impression that they emanate from us, if this is not the case.

· Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

 

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

· Immediate, temporary or permanent withdrawal of your right to use our site.

· Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

· Issue of a warning to you.

· Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

· Further legal action against you.

· Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

 

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Thursday, 21 May 2015 13:34

Privacy Policy

Marfoods UK Ltd

Privacy Policy

Marfoods UK Ltd ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is the business trading as Marfoods UK Ltd, a company registered in England and Wales (company registration number 08507588) whose registered office is at 276 Ewell Road, Surbiton, Surrey KT6 7AG.

 

Information we may collect from you

We may collect and process the following data about you:

· Information that you provide by filling in forms on our site www.marfoods.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Did I See U, and when you report a problem with our site.

· If you contact us, we may keep a record of that correspondence.

· We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

· Details of transactions you carry out through our site and of the fulfilment of your orders.

· Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

· To ensure that content from our site is presented in the most effective manner for you and for your computer.

· To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

· To carry out our obligations arising from any contracts entered into between you and us.

· To allow you to participate in interactive features of our service, when you choose to do so.

· To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

· In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

· If Did I See U or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

· If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Did I See U, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at www.marfoods.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it..

Thursday, 21 May 2015 13:34

Terms and Conditions

Marfoods UK Ltd

Terms and conditions of Supply

Background:

This agreement applies as between you, the User of this Website or Purchaser and Marfoods UK Ltd, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. The Purchaser’s order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to the Purchaser indicating that the order has been fulfilled and has been dispatched.

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

Account

collectively the personal information, Payment Information and credentials used by Users to access Paid Content and/or any communications System on the Website;

Carrier

any third party responsible for transporting purchased Goods from our Premises to customers;

Content

any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

Goods

any products that MUK advertises and/or makes available for sale through this Website;

MUK

Marfoods UK Ltd, a company registered in England and Wales (company registration number 08507588) whose registered office is at 276 Ewell Road, Surbiton, Surrey KT6 7AG;

Service

collectively any online facilities, tools, services or information that MUK makes available through the Website either now or in the future;

Payment Information

any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit/debit card numbers, bank account numbers and sort codes;

Premises

our place of business located at 276 Ewell Road, Surbiton, Surrey KT6 7AG;

Purchaser

any person or business that buys Goods from MUK from this Website;

Purchase Information

collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;

System

any online communications infrastructure that MUK makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

User(s)

any third party that accesses the Website and is not employed by MUK and acting in the course of their employment; and

Website

the website that you are currently using (www.marfoods.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. International Customers

If Goods are being ordered from outside MUK’s country of residence, import duties and taxes may be incurred once the Goods reach their destination. MUK is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If a Purchaser is buying internationally, they are advised to contact their local customs authorities for further details on costs and procedures. The Purchaser of the Goods will also be the importer on record and as such should ensure that the purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and MUK gives no guarantee that the packaging of the Goods will be free of signs of tampering.

3. Intellectual Property

3.1 Subject to the exceptions in clause 4 of these terms and conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of MUK, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

3.2 Subject to Clause 5 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by MUK.

4. Third Party Intellectual Property

4.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

4.2 Subject to clause 5 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

5. Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

6. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of MUK or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

7. Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.marfoods.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of MUK. To find out more please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

8. Use of Communications Facilities

8.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:

(a) obscene or vulgar language must not be used;

(b) Content that is unlawful or otherwise objectionable must not be submitted. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

(c) Content that is intended to promote or incite violence must not be submitted;

(d) it is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;

(e) the means by which Users identify themselves must not violate these Terms and conditions or any applicable laws;

(f) Users must not impersonate other people, particularly employees and representatives of MUK or our affiliates; and

(g) our System must not be used for unauthorised mass-communication such as “spam” or “junk mail”.

8.2 You acknowledge that MUK reserves the right to monitor any and all communications made to us or using our System.

8.3 You acknowledge that MUK may retain copies of any and all communications made to us or using our System.

8.4 You acknowledge that any information you send to us through our System or post on any communication facilities made available may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

9. Accounts

9.1 In order to purchase Goods on this Website and to use the enquiry facilities Users are required to create an Account which will contain certain personal details and Payment Information which may vary based upon a User’s use of the Website as we may not require Payment Information until a purchase is to be made. By continuing to use this Website you represent and warrant that:

(a) all information you submit is accurate and truthful;

(b) if you are buying on behalf of your employers, you have the authority to submit Payment Information where any such authority is required; and

(c) you will keep this information accurate and up-to-date.

Your creation of an Account is further affirmation of your representation and warranty.

9.2 It is recommended that you do not share your Account details, particularly your username and password. MUK accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

9.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact MUK immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, MUK accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.

9.4 When choosing a username Users are required to adhere to the terms set out above in clause 8. Any failure to do so could result in the suspension and/or deletion of your Account.

10. Termination and Cancellation

10.1 Either MUK or a User may terminate an Account. If MUK terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

10.2 If MUK terminates an Account, any current or pending purchases on your Account will not be cancelled and will be dispatched.

10.3 MUK reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

10.4 If purchases are cancelled for any reason prior to dispatch Purchasers will be refunded any monies paid in relation to those purchases.

10.5 If a User terminates their Account any non-dispatched purchases will be cancelled and a full refund of any monies paid in relation to those purchases will be paid through the payment method used when the Goods were purchased.

11. Business Customers Only: Payment

11.1 Any and all invoices are due for payment on the date shown on the invoice, unless alternative arrangements have been agreed between the Purchaser and MUK.

11.2 Interest will be charged on a daily basis, commercial interest at 5% above the base rate of the Bank of England obtaining at the time.

12. Goods, Pricing and Availability

12.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from MUK correspond to the actual Goods, MUK is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 15.1 for incorrect Goods.

12.2 Where appropriate, you will be required to select the required quantity, type or number of the Goods that you are purchasing.

12.3 MUK does not represent or warrant that such Goods will be available. Stock indications are not provided on the Website.

12.4 All pricing information on the Website is correct at the time of going online. MUK reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated regularly.

12.5 In the event that prices are changed during the period between an order being placed for Goods and MUK processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price.

12.6 Marfoods UK Ltd is VAT registered with VAT number 161373129. All prices on the Website do not include VAT unless expressly stated.

13. Business Customers Only: Property, Risk and Account of Profits

13.1 Title in Goods will not pass to the Purchaser until the full purchase price for those Goods has been received by MUK. Title remains with MUK until payment is complete.

13.2 If the Purchaser sells the Goods on to its own customers in any form, either as purchased from MUK or forming a component part of a larger product, and any amount of the purchase price payable to MUK remains outstanding, the Purchaser must account to MUK for the proceeds of such a sale. The Purchaser is then required to hold such proceeds on trust for MUK until payment has been received in full by MUK.

13.3 MUK reserves the right to trace all proceeds under the principles of Re Hallett’s Estate (1880) 13 Ch D 696. Once the payment date has passed, if any sums remain outstanding, MUK has the right to enter the Purchaser’s premises and remove any Goods which, by virtue of sub-Clause 14.1, remain the property of MUK.

14. Delivery

14.1 MUK will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

14.2 If MUK receives no communication from you, within 7 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

15. Returns Policy

MUK aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these terms and conditions.

15.1 If the Purchaser receives Goods which do not match those ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, the Purchaser should contact us within 7 working days to arrange collection and return. MUK is not responsible for paying shipment costs. The Purchaser will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used when the Goods were purchased. Refunds or replacements will be issued upon our receipt of the returned Goods.

15.2 If any Goods purchased are defective when they are delivered, the Purchaser should contact MUK immediately to arrange collection and return. MUK is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and any documentation. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.

15.3 If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to MUK within 10 working days and arrange collection and return. MUK is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.

Business Customers Only:

15.4 If the Goods have been dispatched or have reached you, but the Purchaser decides that they are no longer required, the Goods can be returned to MUK within 10 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of MUK. The Purchaser is responsible for paying shipment costs if Goods are returned for this reason.

Consumers Only:

15.5 The Purchaser has a statutory right to a “cooling off” period. This period begins once an order is complete and ends 7 working days after the Goods have been delivered. If you change your mind about the goods within this period, the Goods should be returned to MUK within 7 working days of receipt. The Purchaser is responsible for paying shipment costs if Goods are returned for this reason.

All Customers:

15.5 If the Purchaser wishes to return Goods to MUK for any of the above reasons, please contact us to make the appropriate arrangements.

15.6 MUK reserves the right to exercise discretion with respect to any returns under these terms and conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

(a) Any use or enjoyment that you may have already had out of the Goods;

(b) Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;

(c) Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.

16. Privacy

Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference.

17. Disclaimers

17.1 MUK makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.

17.4 Whilst MUK uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

18. Changes to the Service and these Terms and Conditions

MUK reserves the right to change the Website, its Content or these terms and conditions at any time. Users and Purchasers will be bound by any changes to the terms and conditions from the first time the Website is used by them following the changes. If MUK is required to make any changes to terms and conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by Purchasers in the future.

19. Availability of the Website

19.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

19.2 MUK accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

20. Limitation of Liability

20.1 To the maximum extent permitted by law, MUK accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

20.2 Nothing in these terms and conditions excludes or restricts MUK’s liability for death or personal injury resulting from any negligence or fraud on the part of MUK.

20.3 Nothing in these terms and conditions excludes or restricts MUK’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

20.4 Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

21. No Waiver

In the event that any party to these terms and conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

22. Previous Terms and conditions

In the event of any conflict between these terms and conditions and any prior versions thereof, the provisions of these terms and conditions shall prevail unless it is expressly stated otherwise.

23. Third Party Rights

Nothing in these terms and conditions shall confer any rights upon any third party. The agreement created by these terms and conditions is between you and MUK.

24. Notices

24.1 All notices/communications shall be given to us either by post to our Premises (see address above) or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

24.2 MUK may from time to time send you information about our products and/or services. If you do not wish to receive such information, please contact us.

25. Law and Jurisdiction

These terms and conditions and the relationship between you and MUK shall be governed by and construed in accordance with the Law of England and Wales and MUK and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Thursday, 21 May 2015 13:33

Demo page

From time to time we upload here video that would help pastry chefs to prepare unique flavours and products for their section.

Come back soon for next video.

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